Spain
HEAD OF THE TECHNICAL CALL CENTER
Employer company:
PTV Telecom
Industry:
Sales & Customer Service
Career level:
Senior
Employment type:
Full time
Job location:
Córdoba, Cordoba
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English, Spanish
Driving license:
No
Job role
Similar position experience.
Telecommunications or Computer Engineering Studies.
Communication and negotiation skills.
Initiative, proactive and dynamic person.
Time availability.
Experience and ability to manage and lead teams.
Desired requirements
Specific training in managerial skills, client management and team management will be valued.
Person with commercial skills.
Availability of immediate incorporation.
Description
Do you have high knowledge in computing and networks? Do you have leadership skills and are you interested in working coordinating teams?
At PTV Telecom, a telecommunications company in full expansion, the process of selecting a Technical Support Call Center Manager (Level 1 and 2) begins.
The person selected will ensure the proper functioning and operational management of the different telecommunications services. He will be in charge of controlling, supervising and training the team of Call Center agents technically for the solution of incidents that may arise in the services contracted by our clients, achieving the objectives set and achieving customer satisfaction.
Functions that it will carry out will be:
- Operational management
- Resolution of doubts of the agents
- Training
- Service quality controls
- Propose and ensure developments for the correct operation of the service
- Participate and coordinate cross-cutting projects within the company
- Optimize processes
- Control of call reports
- Ensure correct execution by the different customer service departments
- Preparation and launch of new campaigns
Benefits
Medical insurance
